Delivering complex infrastructure safely, efficiently, and consistently is at the core of our business. Central to achieving this is our Project Management Office (PMO)—a group function that defines and upholds best-in-class project management standards across our global operations.

Our PMO aligns with globally recognised models—providing the backbone for our approach to planning, procurement, project controls, enterprise risk, and plant management. But more than just enforcing compliance, the PMO is a strategic enabler, embedding consistent practices while empowering business units to lead and own their projects.

“The PMO exists not to take control, but to raise capability and ensure every project team has access to the right support, guidance, and tools to succeed.”

A Collaborative Model, Not a Command Centre

Our PMO does not cut across the accountability of our business units. Project leaders and BU teams remain fully accountable for their tenders and delivery outcomes. What the PMO offers is a layer of consistent support—tools, guidance, standards, and when required, experienced eyes on tenders and projects under stress.

Advice from the PMO is not mandatory—but it is expected to be engaged with. Every recommendation is met with either a plan for implementation or a considered rationale for divergence. This ensures transparency, accountability, and a feedback loop that fosters trust and shared ownership.

When and How They Engage

The PMO selectively engages in projects and tenders that are high-risk, complex, or show signs of underperformance. This involvement typically arises through our established governance channels—such as monthly reviews or gold-silver-bronze tender assessments. No formal request form is needed: it’s about being embedded where it counts.

Support may include:

• Deep dives into planning or procurement concerns

• Estimate quality reviews during tender preparation

• Risk alignment and mitigation strategies

• Capability uplift through coaching or targeted forums

Partnership Across the Group

The PMO works hand-in-hand with other group functions like Group Engineering. While technical disciplines remain the domain of the Technical Directors, the PMO provides the broader delivery-focused lens—ensuring projects are not only technically sound but well set up for execution.

“It’s all about working together. The PMO doesn't second staff into project teams, but ensures they’re equipped and supported to deliver safely and successfully.”

Building Long-Term Capability

Growth for the PMO is not measured in headcount, but in impact. One of its primary goals is to uplift internal capability—transferring knowledge and experience into business units rather than creating external dependencies.

This is achieved through:

• Internal training

• Knowledge-sharing forums

• Proactive engagement and coaching

By investing in the development of our teams, the PMO plays a vital role in building a more resilient, capable, and future-ready project delivery organisation.

Looking Ahead

As McConnell Dowell continues to grow and evolve, our PMO remains a critical pillar—quietly but powerfully ensuring that every project is grounded in discipline, collaboration, and foresight. It’s a modern model of excellence in action: enabling, not dictating; advising, not enforcing; partnering, not policing.

As part of the Victorian Government’s ambitious Level Crossing Removal Project, our Western Program Alliance (WPA) is upgrading Ballarat Station and leaving a lasting legacy beyond construction. A key part of this legacy is our partnership with McCallum Industries, a Ballarat-based organisation with over 70 years of experience supporting people with disabilities.

McCallum was a natural fit for our social procurement strategy. Their mission to empower people with disabilities aligns closely with our commitment to delivering equitable project outcomes and fostering meaningful, long-term benefits in the communities where we work.

Initially engaged for basic recycling services—such as paper and can collection—McCallum quickly demonstrated capacity far beyond expectations. Their strong community presence and reputation were matched by capabilities across safety, commercial, environmental, and technical domains.

Following a thorough procurement assessment, McCallum was awarded responsibility for delivering the project’s soft landscaping package, including the two-year post-construction maintenance phase. This marks a significant evolution in their role—from a support service provider to a key contributor to the delivery team.

One of the biggest challenges in expanding McCallum’s involvement was the requirement for Rail Industry Worker (RIW) accreditation—something many McCallum employees could not meet due to the nature of their disabilities. Rather than allow this to be a barrier, WPA advocated internally and worked closely with rail operator V/Line to chart a new path forward.

Through proactive engagement and innovative thinking, WPA successfully negotiated an exemption to the RIW credentialing requirement specific to McCallum’s scope of work. This exemption was underpinned by tailored safety controls and enhanced supervision, ensuring all team members could contribute safely and effectively in a live rail environment.

This collaboration is more than a commercial arrangement—it is a values-driven partnership that empowers individuals, challenges industry norms, and demonstrates what’s possible when inclusivity and innovation go hand-in-hand.

By engaging McCallum, the Ballarat Station Upgrade project is not only transforming local infrastructure but also helping transform lives.

Read more about McCallum here:https://www.mccallum.org.au/

As part of our ongoing commitment to strong governance and responsible digital transformation, we have formally commenced our journey toward ISO 27001 certification — the globally recognised standard for Information Security Management.

This strategic initiative reflects our determination to protect information assets across all facets of our operations — extending beyond IT to include project data, client information, and sensitive documentation. It is a key pillar in ensuring that information security is embedded within our broader ESG responsibilities.

Why ISO 27001 Matters

ISO 27001 certification will:

• Strengthen our competitive edge in securing and delivering complex, high-trust infrastructure projects.

• Demonstrate to stakeholders our commitment to rigorous information security standards.

• Safeguard the integrity and resilience of our operations across both field and office environments.

Embedding Information Security into Our Governance Framework

The programme is being rolled out initially across our Australian business, with integration into core processes and ways of working. Following its successful implementation, it will be extended to our operations in other regions.

To support this transformation:

• A comprehensive Information Security Policy has been finalised and is now available via MMS, also displayed across key sites and offices.

• A dedicated Information Security Working Group is being established to drive programme delivery and engagement.

Through this initiative, McConnell Dowell is reinforcing its governance foundation — ensuring our systems, people, and practices meet the highest standards of information security while supporting long-term resilience and stakeholder trust.

We’re always on the lookout for safer ways of working and our team came up with some ripper solutions on the Warkworth to Snells Transfer Pipeline project in New Zealand.

To keep our workers safe deep underground in a 1.2 m diameter steel tunnel, we engineered a game-changing upgrade to our tunnel service vehicles (TSVs), and reimagined critical slurry pump components—setting new industry standards in the process.

Our custom TSV modifications transformed factory-standard equipment into life-saving assets. We replaced software-based emergency brakes with a mechanical airbag-drop braking system that physically grips the rails. We added accessible emergency stop cords, rebreathers, fire suppressants, and even bump bars with auto-shutoff triggers. These thoughtful upgrades weren’t just theoretical—they were stress-tested, operator-approved, and rolled out across our full fleet. Combined with new training protocols and ergonomic tweaks, our upgrades are now enhancing safety on multiple tunnelling projects across New Zealand.

Meanwhile, our engineers tackled another critical safety and productivity hurdle—slurry pump failures. Working hand-in-hand with tunnelling specialists and Herrenknecht, we trialled and refined new materials and mechanical seal designs that dramatically improved the durability of in-pipe pumps. The result? Inspection intervals have jumped from 400m to 1200m of tunnelling, virtually eliminating the need for underground maintenance and slashing safety risks and downtime.

By thinking beyond off-the-shelf solutions and relentlessly improving with each project, we not only protect our people but elevate safety and performance benchmarks for the entire trenchless tunnelling industry. These breakthroughs—now adopted by global manufacturer Herrenknecht—are testament to our team’s ingenuity and our culture of ‘Home without Harm’.